FAQ'S
Product
Why is there no sound?
Some models of Syitren CD players do not have built-in speakers. Please ensure external speakers or headphones are connected. If using Bluetooth, confirm successful pairing.
Why can’t I connect to a Bluetooth speaker?
Ensure the Bluetooth speaker is powered on, in pairing mode, and not connected to another device.
Why does the “Previous Track” button restart the current song?
Press the “Previous Track” button twice quickly to skip to the previous track.
Why is the device not charging?
Please use the original Syitren orange charging cable. Third-party cables may not be compatible.
Why won’t the disc read?
Check that the disc format is supported (CD, CD-R, CD-RW) and that the disc is clean and not scratched.
Why is the turntable not spinning?
Ensure the belt is installed correctly, audio cables are connected if required, and the tonearm is positioned over the record.
Why is there no sound or very low volume for the turntable?
Ensure the stylus protector is removed, the cartridge is firmly installed, and speakers/amplifiers are connected and turned up.
Why is the sound distorted or skipping?
Clean the stylus, ensure the surface is level, and check record condition.
What speakers can I connect?
Depending on model: RCA speakers, Bluetooth speakers (on BT-enabled models), or powered speakers via amplifier.
Shipping
Do you offer free shipping?
We offer free standard ground shipping within the Continental U.S. Shipping to Canada follows carrier rates and may include taxes or duties.
Do you ship internationally?
We do not currently ship to Hawaii, Alaska, Puerto Rico, U.S. territories, APO/FPO, or international destinations.
How long will my order take to arrive?
Processing takes 1–3 business days, followed by 3–8 business days for delivery.
Do you offer expedited shipping?
Yes. FedEx 2-Day Shipping is available for an additional cost.
Returns
What is your return policy?
We accept returns within 30 days of delivery if the product is in original condition with all accessories.
How do I start a return?
Email contact@syitren.com with your order number and reason for return.
Do you offer free return shipping?
Return shipping is covered by the customer unless the product is defective.
When will I receive my refund?
Refunds are issued within 5–7 business days after we receive and inspect the returned item.
Warranty
What is your warranty period?
Syitren products include a 1-year warranty covering manufacturing defects.
What does the warranty cover?
Hardware defects and functional issues not caused by misuse, water damage, or unauthorized modification.
How do I request a warranty claim?
Email contact@syitren.com with order details, product serial number, and photos/videos of the issue.
Orders
Can I change or cancel my order?
Once the order has been processed, changes or cancellations cannot be made.
I entered the wrong address—what should I do?
Email contact@syitren.com immediately.
If the order has not shipped, we may be able to update your address.
Customer Support
How can I reach customer service?
Email contact@syitren.com
Do you offer technical support?
Yes. Our team can assist with troubleshooting. Sending photos or videos helps speed up diagnosis.
