Returns + Exchanges

What are my return & exchange options?
           

Returning by Mail?

Get refunded faster with easy online returns and print a FREE pre-paid return SmartLabel® online!

To start, sign into your account and click on Order History to select the order that you would like to return. Once you have selected your order, click “Create a Return” and complete the instructions provided to print your return shipping label. After you have successfully created a return, we will send you an email confirmation with your return tracking information.

You will also receive an email once your return as been processed (make sure to check your spam folder). Once processed, please allow 1-3 business days for refunds to be credited back to your original form of payment.

Please note that this service is currently only available for US customers and can be used for all US addresses including APO/FPO addresses and US Territories. SmartLabel® cannot be used outside of the US or on any oversized items that require a special pickup. If you are located outside of the United States or require a special pickup, please see the below FAQ for more information on how to return your order.

Don’t have a printer? Use your FREE pre-paid SmartLabel® located at the bottom of your packing list (US customers only)!

  1. Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.

  2. Make sure any old labels on your package are removed or obscured and affix your pre-paid, pre-addressed shipping label.

  3. That’s it! Now, just drop your package in the mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility. There is no postage required.

  4. We will email you when your return is processed.

Returns without a prepaid SmartLabel?

  1. Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.

  2. Make sure any old labels on your package are removed or obscured.

  3. Address your package to:

       Syitren.com  
       Attn: Returns Department  
       16026 SE STARK ST  11119
        PORTLAND, OR 97233-3528
        United States
  4. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. We do not accept COD returns.

  5. We will email you when your return is processed.

Please note: Urban Outfitters is not responsible for any returns that are lost or stolen while in transit.

Returning to a store?

Our US and Canadian stores will gladly accept your UrbanOutfitters.com return - visit our store locator to find the store nearest you!

Non-Receipt Returns: Merchandise returned without an original sales receipt will be exchanged the same day for in store merchandise of the current retail price of the item(s) being returned; no online orders or send sales.

Within 30 days: The original method of payment will be refunded in full.

After 30 days or a Gift Return: A merchandise credit will be issued for the price paid.

Please note: Your return must be accompanied by your packing list. Orders placed on UrbanOutfitters.com cannot be returned at our European store locations.


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